OnliveFlows

OnliveFlow facilitates the creation of interactive flows for web users. Interactive flows consist of a set of stages organized in a decision tree. Each stage has a specific interaction purpose, such as implementing a data capture interface, allowing users to make decisions, or providing access to booking, chat, and video call services.

It is important to note that OnliveFlows does not store the states of the interactions. Therefore, it is the client's responsibility to manage them.

The following diagram illustrates an example of an interactive flow where a user selects a car model, requests a date for a test drive, and receives a confirmation of the appointment.

Custom interactive flows can be created to fit the specific needs of each organization. More information can be found in the section on Developing Custom Interactive Flows.

Core Concepts

Flow

A flow represents a complete user journey or process. It consists of multiple steps that users navigate through.

Step

A step is a single screen or interaction point in the flow.

State

State is the data that is maintained across steps in a flow. It can be modified by steps and is used to provide context to the flow.

Fields

Fields represent input elements that collect data from users.

Actions

Actions define what happens when a user interacts with buttons/links in a step.